Human Error Limitation and Prevention

Human Asset Optimization Through Sustainable Change Management Many companies are implementing new technologies and/or new business practices to help them become more efficient and effective and to give them an edge against their competition. New technologies and new business practices are successful only when the PEOPLE issue is also successfully addressed. We call this ‘Human Asset Optimization’ and it is the centerpiece of our Human Error Limitation and Prevention Program (HELP). A HELP analysis involves the systematic identification, evaluation, and management of the current and possible errors that may be made by operators, maintenance engineers, craft & technicians, managers and other plant personnel. Using structured human performance analysis methods and proven process improvement our program teaches your personnel to reduce equipment damage, minimize work management breakdowns, reduce scheduling errors, and limit operational failures while making significant sustainable performance improvement. We provide strategies to build greater efficiencies and minimize task time and rework time through business process mapping and streamlining to help end users understand how their tasks align with and impact the wider business goals. Synterprise provides an effective HELP Management System that is supported by our Structured Problem Solving approach to correcting and preventing problems or non-conformities that can exist anywhere within the plant environment.

Principles of Human Performance Improvement
•	Errors - predictable, manageable, and preventable
•	People are fallible--even the best make mistakes
•	Organizational values and solid processes critical
•	Reinforcement and encouragement are essential
•	Continuous improvement critical
•	Proactive and reactive analysis required
•	Structured data management and analysis

A HELP training course addresses the following issues:

•	Have the “enablers” and “barriers” to successful implementation been defined?
•	Is the leadership committed to organizational improvement objectives?
•	Are the right people prepared to meet new expectations?
•	Is it worth it to your company to find out how ready you are for change?
•	What are the risks and rewards for implementation of a change management strategy?
•	How good is your company at managing change?
•	What has/has not worked well in the past?
•	How much change and disruption is the organization facing now?
•	What is the cost of performing below potential?

It is known that resistance to change is the most significant reason improvement initiatives fail. Using proper change strategies will minimize the effect of change disruptions and truly enable human asset optimization. Synterprise has worked with domestic and foreign companies to successfully help them make difficult changes.